Refund policy

Last Updated: 07th of July 2026

Returns & Refunds

At The Goblin Mart, we want you to shop with confidence. If there's a problem with your order, we'll work with you to resolve it as quickly as possible.

This policy does not affect your statutory rights under Irish or European consumer law.

Standard Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and unopened.
  • Be in its original factory-sealed packaging.
  • Be in the same condition that you received it.
  • Be suitable for resale.
  • Include proof of purchase.

Unless the item is faulty or supplied in error, customers are responsible for the cost of returning items.

Please contact us before returning any product.

Trading Card Game Products

To protect all of our customers, all factory-sealed Trading Card Game (TCG) products are shipped sealed and in new condition.

Once the factory seal has been broken, these products cannot be returned or refunded, except where required by law.

This includes, but is not limited to:

  • Booster Packs
  • Booster Boxes
  • Elite Trainer Boxes
  • Bundles
  • Collection Boxes
  • Starter Decks
  • Collector Products
  • Any other sealed TCG product

Once opened, we cannot verify the contents of the product or guarantee that it has not been tampered with. For this reason, opened TCG products are not eligible for return.

Single Cards

Due to the collectible nature of trading cards, all single card sales are final.

Please carefully review the product description, photographs, language, edition and stated condition before purchasing.

Returns or refunds for single cards will not be accepted due to:

  • Change of mind
  • Ordering the wrong card
  • No longer wanting the item

If we have sent the wrong card, or the card is significantly different from the advertised condition or description, please contact us within 48 hours of delivery and we will resolve the issue.

Faulty, Damaged or Incorrect Items

If your order arrives:

  • Damaged
  • Faulty
  • Incomplete
  • Incorrect

Please notify us within 48 hours of receiving your delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • A description of the problem
  • Clear photographs of the product and packaging where possible

Where a product is confirmed to be faulty or we have made an error, we will offer an appropriate remedy, including a replacement, repair or refund in accordance with Irish consumer law.

Hobby Supplies & Accessories

Unopened hobby products, accessories and board games may be returned within 14 days provided they remain:

  • Unused
  • Unopened
  • In their original packaging
  • In a resalable condition

Opened paints, glues, adhesives and other consumable hobby products cannot be returned unless they are faulty.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Please allow several working days for your bank or card provider to process the refund.

Shipping charges are non-refundable unless:

  • We supplied the wrong item.
  • The item was faulty.
  • The item arrived damaged.
  • We are otherwise required to refund them under applicable consumer law.

Return Shipping

If you are returning an item because you have changed your mind, you are responsible for the cost of returning the goods.

If the return is due to our error or a confirmed faulty product, we will reimburse reasonable return postage costs where appropriate.

For higher-value items, we recommend using a tracked and insured postal service.

Contact Us

Before returning any item, please contact us first.

The Loot Goblin Mart Limited
Trading as The Goblin Mart

Email: thegoblinmart@gmail.com